Privacy Notice

Keystone Prime Arbitration Centre, a division of Keystone Prime (Pty) Ltd, is committed to protecting your personal information and processing it lawfully under the Protection of Personal Information Act 4 of 2013.

What we collect

When you make contact through this website, we collect only the details you provide: your name, organisation, email, an optional phone number, and a brief description of your enquiry.

Why we collect it

We use these details solely to respond to you and, where a matter proceeds, to establish your access to our case platform.

How it is held

Enquiries submitted through this website are transmitted to the institution by email and are not stored on this website. Where a matter proceeds, personal information is held on our case platform, which is hosted in South Africa.

Sensitive information

Please do not submit confidential, financial or sensitive information through this website. Such information is gathered securely once your matter is opened.

Your rights

You may request access to, or correction of, the personal information we hold about you, and you may lodge a complaint with the Information Regulator. To exercise these rights, contact the institution at info@keystoneprime.co.za.

Information Officer

Enquiries regarding the processing of personal information may be directed to the institution's Information Officer at info@keystoneprime.co.za.